It has been a while since I visited a Maggiano's. I will say the inside is still very warm and inviting. The bright side was our waitress. She was extremely friendly and very engaging with the family. She made recommendations with a little compare and contrast, pointed out some way to try new things without adding any cost.
The food was good. We did send one plate back (seasonal special). The person that ordered it was not real pleased with it. The waitress took it, told the wife that she should not eat what she did not like and to not feel bad about it. They replaced it with something else and the wife was happy.
I think my only two issues are, they were out of their spinach salad (Fri at around 6:00 p.m.). I find this to just be poor management in the kitchen. And the process are a little on the high side for what you are getting. That is not to say the food is not good, because it is. But at about 25 - 30 dollars a head, I would expect just a bit more.
All of that being said, it is a great place for a large group and or the family. I believe there are specials out in the bar area and the staff work their butts off to keep you smiling.