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  • The hotel just recently opened so they are still working on some kinks. Driving in the hotel, parking valet staff were either understaffed or still trying to work out how to operate. The small driveway was full and no one was around to help. I decided just to park on the street temporarily and then check-in. Since the hotel is valet parking only (C$24 per day), they could definitely make their operations quicker. There is a parking garage across the street, which is C$18 per day. It's been a while since I've had a problem with checking in. I actually had to wait about 5-7 minutes before someone showed up to check me in. The concierge desk was next to the check-in desk but they are unable to check me in so I had to wait. There was no recognition or acknowledgment of my Starwood Gold Preferred status so additional training might be necessary to remind check-in staff about Starwood's preferred guests. I was assigned a basic room on the 5th floor (room 508). The room was very clean and the furnishing were clearly new. Well, with the exception of the bathroom sliding door, which kept getting off track. Other than that, the room was fine. Very comfortable Heavenly bed (truly heavenly), flat screen TV, and free wi-fi. I am not sure if the free wi-fi would be a standard amenity at this hotel but during my stay, it was free. Overall, it was okay. I would stay there again to check how much they've improved and maybe try one of their restaurants next time.
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