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  • My mother took me to Sephora for Mother's Day and I really feel like this is the worst Sephora I've ever been inside. When we entered it was super packed, as expected. It was grotesquely understaffed which a floor associate confirmed. I was perfectly fine waiting and appreciated her acknowledging us. She told us a staff member would be with us shortly, and about 2 minutes later Dawn appeared. Because they were so short handed she brought us over to an area where she could simultaneously help us and another set of guests. She was lovely and extremely helpful in matching me with a perfect concealer. Great. Now we head over to the skincare section. And this is where things went left. I approached the woman working in that section. She was speaking with a customer so I waited my turn. Once the customer was walking away I said "hello I have a question." At this point she looked directly in my face and walked off. My mother saw this and got upset, suggesting we leave. I'm a pretty even tempered woman so I said I'll wait because I really needed a moisturizer. As the associate in the skincare section stood next to the store manager, I walked up, and she began talking to another customer, who apparently wasn't purchasing anything, then looked directly in my face and walked off again. At this point my mother lost it. I said let's just leave. My mother told the man with whom the associate was speaking (at the time we did not know he was the store manager) and he pretty much ignored her. So we went to check out with just the concealer and my mother told the cashier (who was very sweet and patient) that she'd like to speak with a manager. Imagine her anger when she was told the man we spoke with was a manager, and he didn't even offer to help... the cashier did give my mom the number to corporate upon request so she may file a complaint about this location but it's very unfortunate that a few bad apples spoil the bunch. Again, the 1st woman, Dawn and the cashier were awesome, but the woman in skincare and the male manager were a nightmare. I have worked in high volume businesses and there is simply no excuse for deliberately ignoring PAYING customers. Dawn literally had to help two parties at once and still managed to not only acknowledge us but do a great job as well. There was no excuse for the other associate or idle manager.
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