Nakia was great at the check-in desk. She allowed me to change rooms, right away (the 1st smelled of cigarettes ). I love getting excellent customer service. The room is very clean and comfortable. It has two burners, microwave, dishwasher, and a fridge (in the kitchenette ). In addition the room has a full size sleeper sofa and a queen bed. It has plenty of storage as well. There is also a laundry room and exercise room as well. The lobby doors are locked at 7pm for guest safety.