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  • We stayed here for the recent Ironman WI for its close proximity to the event. The hotel itself was beautiful. Nice, recently updated rooms. The restaurant was still closed, so they did offer free breakfast daily. The front desk staff was awful. Did not tell us of this free breakfast until asking about it as I had seen it on another review site. Also asking for local info from the staff was met with blank stares and the comment of "walk out the door and you'll find 60 around here" when asking req's for a local restaurant. Asking which way to go was again given "any direction". Also asking for a local grocery store we were told .."umm.. Walgreens?" (We told them we had a car and we're will to drive) But, the number 1 most disturbing thing was being woken up Friday night at 2:35am to an intruder standing over our bed in our room. This person had to come thru the living room and into the bedroom to get to the bed and did so without turning on a light. My husband jumped up yelling at the guy, and I started screaming. We got him into the hallway and I called the front desk frantic about this intruder. They did come up and my husband and the front desk staff escorted him downstairs. We then asked how he got in and he did NOT have a room key. Come to find out, our room door did not latch even with the bolt turned. You had to push the door hard to get it to latch. We did not know this until that night. The intruder had a text from friends to come to that room number. Supposedly he was drunk and didn't know any better he was in the wrong hotel. What are he odds THAT particular room didn't latch?!? The staff called the police and we were later told they took him to jail. Days Later yet, the hotel manager said the guy got away and the police couldn't locate him. They lied to us until we asked for a police report number. The hotel did come up to fix our door upon our request. There was fresh wood in the door jam. Nothing was said to us on the condition of the door, if there was an object in it preventing it from latching. We did not get any apology from the staff or manager except a comment that "it was a drunk guy and he didn't mean any malice". I also asked about hotel security in the middle of the night for non guests to enter to which I was told in 3 more days they will have a key card entry at the main doors at night. When checking out, we were shocked to see not a single night was comped. We asked for the manager to call us and have repeatedly called and they will not return our calls. I don't expect the entire stay comped, but at least for the night(s) we had a faulty door and now I will forever be wary of an intruder over my bed. This could have ended very differently than it did. On both our part or the intruders part. Extremely upset over he nonchalant way this hotel handled this situation. I request anyone staying here to ask about security or better yet, find another more friendly hotel down the street.
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