This is the second time Ive called in an order and it always takes forever and a day for someone to come to the phone. I always end up calling twice and being put on hold. If you're that busy hire another person for to go orders. The person that took the order added an additional meal to my order so when I picked it up it was more money that I was ready for. However that wasn't the issue, the issue is CUSTOMER SERVICE. The manager (Tiki) had to come and override the order and when she came out she didn't even speak let alone look in my direction. Lead by example manager. Nice enough the girl at the register (Natalie) apologized for the error (it's the little things). She's the only reason they received 2 stars instead of 1.