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  • WARNING- BE VERY CAREFUL TO WHAT THEY SELL YOU AND WHAT COMMITMENT YOU MAKE! Especially a warning for parents... They misrepresented to us the Daycare as a clean, sanitary, caring environment which my husband and I require to work out due to different schedules. We would not have joined would we have known what we would really experience. One of our first experiences a year ago at the Eastern location was the daycare crowded an the staff was overwhelmed. My husband walked right out with our son- no identification or questions! Anyone could have taken our child! We immediately told the manager and got really no response or documenting the incident. We never returned to that location. We then went to Flamingo and the times we have attended one or both of my kids 90% of the time gets sick. Last date was almost 2 week ago- my son was throwing up 24hrs later and had diarrhea. I tried to brush this off for some time because I know kids get sick but I no longer justify spending money to be a member when I'm fearful for my children's health and safety and I don't want to go because of it. My older son overall has fun- but gets ill and has complained about getting hit or kicked by others (lack of supervision) and he is 3 years. My youngest that was 6 months when we joined and is now 1 year gets no attention. They throw these babies into a room, swing or play pin and leave them cry- then call you because they are crying. One time I left juice with my daughter in a sippy cup and they did not remind me/tell me they will only give water so they let her scream. When I came to find out what was wrong 20 minutes later and asked if they gave her a drink they said no- we can't. Really?? I said if you would have told me when I dropped her off we could have thrown out the juice and put water in it!!! Many times I see these employees just talking and doing their own thing and not comforting the children. It's hands off completely. They can also decide to close whenever they want to and put a paper on the door. I have complained to the manager at the Flamingo location- again no sincere interest in the issue or documentation- just "we don't have anyone else get sick". They say they spray sanitation every hour and professional clean the floors every night- this is a no shoe zone and my son comes out filthy with black socks when he went in clean with white socks. It's disgusting. They won't let you cancel for any reason! I no longer want to bring my children to these locations and can not work out with out a facility I feel safe with. I was told this is not a valid reason to cancel AND they can take off my daycare (which again NOT LISTENING I can NOT work out without care for my children) and that I can try one of their other facilities (when I already travel 20-30 minutes to the one I'm not happy with!). Read the reviews and complaints and I recommend staying away at all costs! I'm having to get Legal assistance. This a a disgusting practice- they don't care and just want your money at all costs- they sell you the world and once you sign it's nothing you thought it would be- particularly for those with younger children. I take my children's health and safety very seriously and can not/will not put my children knowingly in danger.
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