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  • We went with a Dolphin pool due to the recommendation from a Hayward Rep we are friends with. Things started slowly, mainly the permit process. Things went very quickly from that point on, but be prepared for everything being ala carte. You will be assigned a Superintendent, don't expect to get many answers to questions after you have made the deposit from sales. They got their contract. That being said, process was quick, contractors are very friendly. Communication is null, if it would not have been for me being on site for the Supers initial visit, I would never have had any communication from him if it would not have been for me reaching out to him. The funniest(not funny) thing about the whole job would be the 2.5 ft price of PVC sticking out of the ground thru the whole process. We never new what it was for, but there it was. When our rep was coming out for pool start up, everything was supposed to be done, PVC is still there. He informed me that someone must have broke a line to the aerorator, capped it to let the other crews know it was broke. How do you miss that? Maybe if there was a little bit more communication, this would not have happened. I would text him issues, not hear from him, and it would just end if fixed a week later. Not good business in my opinion. But it is a quality pool. And the biggest thing is Hayward WILL back up their products. Time will tell with Dolphin.
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