Ac by J came to my home to service my water heater and ac in the past year. The first time they came out last year, Victor came. He was awesome and was very fair and not pushing hard sale. I really respected that concerning the year before I went with ACE and had the worst experience. This year, Ralph came to service my water heater and checked the plumbing in my home. Collin came to service my ac. I am a single female and always have to be concerned if someone doesn't see a male they may try to snowball me. These guys were, polite, honest, respectful and seemed like family. I did have a major problem with one employee of there's before Ralph came to repair my hot water heater. AC by J, immediately responded to my concern about that employee and Ralph was so applogetic and stated that is not their philosophy and rectified the problem. He assured me that he had addressed the concerns about that employee and it will never happen to another customer again. I will recommend this company to anyone. I am on the Board of Directors for my HOA and I am going to make sure our community members know about AC by J. They are fantastic and I HIGHLY recommend them. Ralph, Collin, Victor and other staff, you a good people. Thank you.