When we dropped our dogs off for their haircuts, our 2 year old toddler started crying because she didn't understand why we were leaving the dogs behind. Tina took a moment to console our daughter. She gave her a stuffed animal and said "I will take good care of your dogs, can you take care of this one?"
Not only did our dogs look get excellent haircuts but I also appreciate the personal touch when dealing with Aunt Tina's Pet Spa.