My home warranty company had assigned another worthless company (Papworth) to come out and fix my AC when it went kaput. 4 hours and no phone call from Papworth I call them . They tell me its going to be 5 days before they can come out...in July...in Phoenix. I called the home warranty company back and they assign Lee Collins. Since I had to fuck around with the Papworth all day Lee Collins could not get out the same day but they came out the next morning. Ken from Lee Collins showed up and pulled the motor only to find out it was a 4 bracket motor and not the typical kind with 3 brackets. He called the supply house and the 4 bracket motors were all on back order. Now here is where things get interesting.
Ken told me he had a shop at his house and could fabricate a custom made bracket and fit it to a new motor and bring it back the next day. We had managed to borrow a portable AC unit in the meantime so another day without our main AC wasn't going to kill us. When he showed up the next day he had actually found a four bracket part that fit at his shop and had it installed and cooling the house in no time. Ken was going to spend his evening in his shop welding a new bracket if he couldn't find one....this was really going above and beyond.