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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2014-06-10 00:00:00 (xsd:dateTime)
itemReviewed	Wyndham Garden Phoenix Midtown
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	5 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	4 (xsd:int)
rev:text	I booked 2 rooms through hotels.com and requested the rooms next to each other. They were able to accommodate us even though they were booked. That was a really nice start. The rooms were small, but comfortable and clean. The bathroom was surprisingly big. The staff here were all very nice too. After about 3 hours, our mini fridge still wasn't getting cold so we called front desk. A guy was there in less than 5 min and checked it. They brought us a new fridge and everything was done in less than 10 min. Crazy great service right?? Breakfast was pretty damn awesome too. Breakfast potatoes, gravy, eggs, sausage, french toast, waffles, and a lot more. My only complaints: the beds were uncomfortable.... it felt like an air mattress underneath. And parking spaces were small. Of course there were big trucks that I had to park next to and everyone had to get out of the car before I parked, leaving less than a foot on each side. That royally sucked. But it wasn't that bad, we had a great time and the place was very clean. Ok so after we got home, my boyfriend noticed a $250 smoking charge on his account. I freaked out and called the hotel and told them that we always went up to the 5th floor (they have a big balcony area that you can smoke at). The supervisor, Brianna, told me that there was evidence of smoking and that I signed a paper saying that we would not smoke in the hotel room. She was nice, but I was a little irritated. Yes, we had a few smokers with us. But we never smoked inside the rooms. So after a few emails and phone calls, the situation was resolved. Brianna handled everything very professionally and never once was crass or condescending. I was very impressed with the way she handled the situation and took the time to look into what had actually happened. (A friend said that the ashtray was full on the balcony so she put her trash into a disposable cup. She threw it away in the trash can in the hotel room. If they looked on the cameras, you can her do so.) But many places wouldn't have looked into the situation. They would have just billed the $250 and left it at that. I am very happy with the way everything was handled and I will definitely be back!!
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Nichole

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