Me and my wife booked a room not knowing that the Stillman King Room would be in a building away from the main resort known as the Stillman building. When we walked into the room it took all the wind out of our sails as my wife and I were expecting a resort style room. This was not. It was basically a studio with a kind bed in the middle of the room and everything else around it to fit. The bed was stiff even though it was supposed to be a pillowtop. The ice machine was away from the building and located at the pool. The Stillman building simply reminded us of a Hostel in the set up.
I talked to the front desk manager Maxwell who was probably the most nicest and customer service friendly guy I have ever encountered. I expressed my concerns and how disappointed my wife and I were. The hotel was completely booked, but he made miracles happen and got us into a room in the main resort. What a remarkable change. WOW. We had a view overlooking the golf course and the room was 10x bigger than what we had.
We enjoyed a buffet breakfast at Kitchen West which was an amazing set up. It was simple in the fact that it had the main breakfast items. The food was cooked perfectly and the staff was extremely friendly. Later, we enjoyed the resort's main pool, which was nice experience. The water was perfect, clean. The wait staff was accommodating and super friendly. We ordered from the menu. The chicken strips were on point.
Overall, Maxwell, helped to make for a wonderful experience. The customer service here is a rarity :-)