Let me start this off by saying everyone who went to this restaurant used to call this restauarant Pho Thumb-In-Your-Soup -- countless times servers have brought bowls to their customers without using a tray or finding a better way to hold the bowls -- I understand they are hot -- so use a tray.
In the NW this is probably the spot most people goto as it is close to 64th avenue and deerfoot trail. Lunch hour here is insanely busy, however, turnover is super quick too so you don't end up waiting too long.
I'll come to this pho joint when I'm in the area and need my pho fix for the day -- service is medium, definitely getting better and are listening to their customers about such incidents as having their thumbs in your soup.
Food is much like most Vietnamese restaurants, nothing special but nothing bad either -- pricing is very decent as well about average again like other restaurants of the like.
My favorite thing about this restaurant is how fast from the time you order that you get your food -- great for working people on their lunches, gives you time to eat and go do something else or just sit there for awhile and catch your breath.
Much like every restaurant I goto my order is usually Pho Tai Bo Vien, Cha Gio and a glass of Cafe Sua Da. YUM!