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  • I bought a car from Bill Luke Dodge Jeep Chrysler a couple of months ago, and couldn't have been happier with the service. After my old car (a hand-me-down college car) finally started to break down, I was in need of another reliable car that would fit a student budget. After looking all over the Valley (and the manipulation of other dealerships, where we would drive 40 miles one way to go look at a car, only to have it "sold" earlier that day, with a more expensive option offered in its stead), I found a Ford Focus on Bill Luke's website. I called the online sales manager with some preliminary questions, including whether or not I could take it off the lot to have my mechanics look at it. He promised he would call right back as soon as he got answers to the questions, and he did! (And yes, I was told if we could agree on a price, etc., I could take it off the lot to have my mechanics look at it, which to me says a lot about the confidence they have in their products.) We stopped by that night to check the car out, and found it in great condition. We agreed on a price (below KBB) with Dave Sonnenburg, who was very friendly and no-pressure with his sales tactics (no haggling or any of the "Let me go talk to my manager to see what I can do for you") with the stipulation that I would get to take the car to my mechanics and have them look at it--if either party agreed that we wanted to terminate the deal, we would. We even were able to take it off the lot that night, so I could get down to my mechanics' first thing the next morning. My mechanics found it to be in great condition, with the exception of a small issue. When I brought the results of the report to one of the Sales Managers, he took care of the repair. Beyond being extremely happy with my purchase, the main thing that stood out to me about the experience was the customer service. As a college student, I am on a definite budget, and so I was buying probably the cheapest car on the lot. Yet the level of service I received from every person there could not have been better if I were buying the most expensive car on the lot. I have told many people about my great experience here, and this will be my first stop the next time I need to buy a car.
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