This place is pretty good. I've been in here a few times after I ordered my order online, then picked it up. It was ready once I got there - no waiting. The pizza isn't too doughy and the ingredients taste fresh. I love the fact that the meat is sourced from a company that does not use hormones or antibiotics - I think Pizza Nova is the only chain pizza place to offer this.
The only problem was, I had just had surgery so I was a bit out of it, thankfully someone else was with me and was able to order, however, the guy at that visit got annoyed because I didn't know one could get more ingredients than the typical cheese, pepperoni and sauce. It was an odd thing to get annoyed about, and it was rather embarrassing given my situation. But, the other times I was there the customer service was just fine.