It's a smaller Zaxby's than many I have been in but the layout is the same. You go up to the counter, order, they call your number when your food is ready.
The food is consistent with any other Zaxby's and I found the staff very friendly here. The reason for the 2 stars is because of cleanliness and safety around the drink machines. The floor was wet and yes they had a sign up for that but after sitting there for 30 minutes and going back to get my drink refilled, it seemed they could have dried up some of the excess water on the floor because there was still a puddle and i went through it and almost fell on my butt.
Sorry Zax, if someone else fell, you could have had a lawsuit against you. Hopefully everyone made it out in one piece.