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| - First off, let me say that I am SURPRISED no one else has left Eric and BumperPlugs.com any kind of review on Yelp! These guys deserve a huge high five for the professional, honest, and quality work they do.
I had a center console painted by Eric, and the results were fantastic. As good or better than OEM quality. I could not be happier with the way it turned out, and everyone who sits in my car comments on how great it looks. If you're looking for pro-level paint work, Eric's your guy.
But it was only when things hit a snag that I found out how great it was to deal with him to resolve problems -- which is what you ought to judge any business on. First, a little about the way BumperPlugs.com works for painted interior pieces -- you order the piece, Eric paints it, he ships it to you, a deposit gets charged on your card until you return the core piece that was originally in your car, you do the core exchange, and if it's undamaged and usable, you get your deposit back. Well, as you can probably guess, there was a problem with the core I sent back, because there was some unseen damage that rendered it unusable.
Eric didn't have to work with me, but he did -- he said he would try to find a replacement piece for as low of a cost as possible, that way he could refund as much of my deposit as he could. Amazing, since most companies would simply take your entire deposit and run. But not Eric. He searched for two weeks to find a reasonably priced replacement part, and was able to refund a good portion of my deposit. Now that is what I call customer service.
Thanks for a great experience and a great product, Eric. And thanks also for turning what could have been a terrible situation into one that makes me want to deal with you again!
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