I was in a party of 7 attempting to enjoy this conveniently located restaurant. We had been seated fairly quickly, but we're placed at the furthest point from the entrance. After loading the Hulu application and watching an entire episode of Rick and Morty, we realized that we had yet to be served much less acknowledged. At this point, we noticed three other tables surrounding us had already been greeted, talked to, and offered drinks. Mind you, these tables had arrived much later than we had. We felt ignored, hungry, and flat out disrespected. I would give less than one star if I could. I'm not sorry to say that this will no longer be my restaurant of choice after tonight.
The district manager came in contact with me a couple weeks after I wrote this review. She apologized and offered to resolve the situation. She gave us some certificates and wrote a letter along with it. I appreciate the time taken to formally apologize, it isn't always that businesses take time out of their day to do this for customers. We have yet to use the certificates but still appreciate the gesture. Thanks!