I had scheduled an Appt. About two weeks ago for my miniature schnauzer and I'm so happy I had canceled. At first when I called to schedule an appt. The lady was a bit rude. Than when I got there they just came off extremely lazy to me. I asked for a miniature schnauzer basic cut and they pretty much wanted to shave him all the way down. They said he was extremely knotty, but he's been at other places before worse than that, and they were able to do it, however I am happy they were honest so I could of avoided my husband and I being unhappy. Other than the grooming experience the small pet boutique they have available for there customers is adorable!