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| - Auto problem? Busted RV engine? Don't waste your time calling anyone else. Seriously. Call John at Busted Knuckle and let him get you back on the road. FAST.
John and his assistant are extremely quick, capable, and good at what they do. Period.
If you're bored, here's our story:
We were traveling across country in a 35ft RV when the starter went out. We were up in Beaver, Utah at the time and none of the local shops had the correct starter....so with the help of the local mechanic, we managed to get the RV motor running and we drove to Las Vegas, figuring it was a big town and someone there would likely have the right parts. Since we were on the road, it was a semi-emergency in that we couldn't wait for 'an appointment next Tuesday' type setup.... We needed a new starter and we needed to get back on the road to San Diego, ASAP.
After calling around, we found an RV repair guy who couldn't do the work, but recommended someone who could. After setting up a repair first thing in the morning with the recommended mechanic, we started looking at reviews and this particular mechanic had numerous reviews warning us away from him. I mean a LOT of scary reviews. We decided that the best chance to get ripped off was to have a mechanic 'hold us hostage' because we were out-of-towners and had very few options. We decided to find another mechanic, so we searched YELP and found John @ Busted Knuckle, with his many 5-star reviews. We called him @ 8:30pm and he said he could come out the next morning. Fantastic!
He gave us an ETA of 'hopefully by 10am', which we were fine with. He showed up early, and was under the RV calling out needed tool sizes to his assistant almost before his truck had even come to complete stop! I'm not kidding...he was under my RV and removing the starter within 2 minutes of arriving. (keep in mind that the diagnosis of a bad starter was made and verified by a mechanic in Beaver, Ut., so John already knew exactly what he needed to do).
John removed the starter, showed us and explained that our starter was different from a regular GM starter (because it's an RV), and that he had to go to the other side of town to get one....that might take an hour. He was back in less than an hour, and again was under the RV installing the new starter within minutes of arriving. We tested the new starter and everything has been working great.
Timeline: about 10 minutes to remove the starter, and about 10 minutes to install the new one, plus the time to go get it from the other side of town. John and his assistant are nice guys, but they are seriously dudes on a mission, and they don't waste their (or YOUR) time messing around; your stuff is broke, they're there to fix it. End. Of. Story.
The price was about what I expected; a little higher than an appointment from my local garage for similar work, but John is a mobile mechanic, and they charge a little more for the convenience of them coming to you. Plus, ours was an 'emergency' and he squeezed us in.
In short, we called him @ 8:30pm, and by 11:15am the next morning, we were repaired and on our way. Plus, per our agreement, John didn't utter one "Oh sh!t" or "THAT'S not supposed to happen!" or "What the....?????" or "Ohhhhh THIS isn't good!!!"while he was under my rig....these comments from a mechanic always precede conversations like "This is gonna take more time/cost you more!"
We couldn't be happier. You could be happy too....if you call Busted Knuckle.
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