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  • what started out really poorly was saved by an excellent manager. we arrived at brat haus around 5 for an early father's day dinner. we were seated, given menus and waters and then promptly ignored for 20 minutes. we tried to get the attention of a nearby waitress, but she wouldn't turn in our direction. finally, another person in our party went to the hostess stand and asked if we could be waited on. they sent over the girl who had given us our menus and she mumbled nary an apology over a "server mix up". even if that were true, there were only 2 other tables near us and at least 2 other waitress assigned to our area. why are you not casually glancing around the room to make sure everyone is taken care of, even if it's not "your" table? anyway, we ordered and were prepared to dislike everything on principle, but the manager who brought over our beers, told us round 1 was on the house due to their mistake and then later sent over a delicious and piping hot pretzel and cheese appetizer for us to try. kudos to them for quickly rectifying the situation. we each tried a different brat (spicy, sweet, veal and wild boar) and a few different toppings (pickled onions, sauerkraut and a sweet chutney). everyone was very pleased with their selections, i think we just wish the bread was a little more traditional. the various mustards and ketchups that came to the table were great, as were the garlic fries. all in all, what began disappointingly, ended really well and we will definitely come back again in the future--especially to check out the outside seating when the weather cools down.
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