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  • HORRIBLE!!!!! I love El Pollo Loco but this location has horrible customer service. Went through the drive-through ordered the family meal they forgot my churros had to go back then they forgot the dressing for my salad had to go back again finally got home thinking they got everything right just to find out there are zero napkins utensils or plates! I called the store and spoke with someone named Oscar who was very rude and a smart ass. After telling him what happened the only thing he had to say was "uh huh" saying usually people ask for utensils and napkins. If someone calls your store letting you know about service they have received don't try to argue and make up an excuse just own up to it!!!
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