| rev:text
| - I am very disappointed with Watan, totally turned me off, I took my mother in law and wife for lunch to Watan, we get there and order, I ordered to Two kabob plate with salads, one order of Sultani with rice for me, A skewer of kabob, and one order of Bolani, after processing the order when I went back to pay for a drink, the girl at the counter stated "they do not have Bolani any more" I asked is it off the Menu? She stated "no just today" So I am like okay can you refund me, and she did, we waited 40 minutes, many people got served, we thought maybe they phoned ordered to eat in or something
Then I got up and waited to place order for two more takeout dinners, for family at home
So I am like I would like to order some takeout, but I am scared, because we are still waiting for the order for here. The same girl asked what our order number was. then did back and forth with the kitchen, and started to speak in Arabic, but I could tell by the tone that this was going me make very annoyed, what she is about to tell me.
She did something with the order when she refunded me for the Bolani, and the Back
( kitchen ) never prepared my order., the chit never printed or was not handed to the back.
Not a single apology!
I am beyond annoyed at this point, we were starving by then. At last one guy comes from the back sees our receipt, acknowledges that it has been way too long, my exact order was ready, but I guess it was for someone else, but he grabbed it from the girl's hand, & he is like "start with this".
Now a gentleman comes from behind, and asks if the order was his. The girl goes yes, go ahead, like whoa! Is she asleep? The chef just told me to start with this.
Now he is looking at me. Awkward as it can be, he is like is this your order? because he heard the whole conversation, I am like just take it.
Then we waited for 15 more minutes, our food arrived with 2 comp puddings (that I could not careless about, but the pudding was damn good)
NOTE TO THE OWNER:
PLEASE TRAIN YOUR STAFF, also train them to apologize first and foremost, and then offer to comp the food, by giving pudding away without speaking to the customer does not solve anything. The girl at the counter had a horrible attitude, Nobody from the counter realized that a table was sitting and waiting without any food for 45 minutes?
Nobody cares? It boggles my mind!
If you are not in the business to make your customers HAPPY, by compensating them for a blunder your staff made , at least APOLOGIES!!! trust me it WORKS.
PS. I was not looking for free food, spent around $80 bucks or more ! it's the thought and correcting an error properly what counts.
Folks but there is hope for Afghani kabob in Mississauga, just do a search on yelp, and yes I am been to most of them
Keep on Yelping*
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