Showed up for our reservation and were told they were waiting for some tables to clear. 30 min later we were seated. Hoped for a higher level of customer service (acknowledgement of the wait, overall friendliness....it was just very matter of fact-you're table is ready, follow me). We were seated without a drink menu, which was odd since typically you order drinks before food. The drink menu came later. I ordered the Lago Cocktail sweet, and it came spicy. One of the menus was dirty with food-switching out the page would've been a quick fix. Some plastic drink cups and spilled food remained on the floor behind us for the entire time we were there. Caprese salad and ricotta and honey focaccia were excellent. Shrimp w/ white wine lacked flavor and presentation. Filettino was perfectly prepared. Mushroom risotto was okay. We left still hungry-too underwhelmed with the food and overall experience to try additional items.