Excellent service! My friend was moving apartments nearby so I went to zaza to see if I could purchase a large carafe of coffee. They did not stock the heavy takeaway cardboard containers for this purpose, so the guy behind the counter offered up a large insulated thermos instead. He could have turned me away, or made me purchase 10 individual cups of coffee...but he trusted me enough to bring back his container! He also made sure I had enough sugar and milk for the move crew.
When I returned the container, he refused my offer to pay him for using the thermos. In a sometimes impersonal city, he made his coffee joint feel like a small town one.