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| - I saw such great reviews on Yelp, I thought this may be my new spot for massages. However, it fell quite short and made my 90 minutes last waaaay too long. I'm already a member with Elements, but loved and looking for my next location/therapist.
Not looking to bash this person, but it is important for management to hopefully hear.
The good: people upfront were overly nice! Very customer centric and was a pleasant beginning to the session. Point for that! Also, the therapist I had was an obvious pro, strong hands, and had a desire to deliver a good experience.
The bad: I've never experience a therapist sit down as much as mine did. To be fair this wasn't entirely bad, but felt that there was more bed adjustments, chair adjustment focus than on the client.
If you smoke and eat prior to being in such close contact, you have to be aware of how that might impact the client. The combination of seated position and what seemed like 20+ minutes of neck massage, plus the smoking/food breath was literally driving me to get up and leave. It just couldn't end soon enough. To top it off, most people know about tipping, and I've never had a therapist tell me that I should about tipping and encourage to leave the tip in the room. But I get it and likely this wouldn't have been as annoying if the massage would have met my expectations.
Please use this to provide feedback to your therapists so you can continue to rack up better reviews.
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