Let me start off with the good... My experience in this particular store was very good. The staff was extremely helpful and they got me in and out quite quickly. that, however, is where the good experience stopped.
Since installing my new Contour boxes...I have had nothing but issues. Not only did I have to take half a day off from work to have them installed, they have not worked right since that time. I have to repeatedly reset my box to make it work. Finally over The weekend, I called and I had Cox do the reset. The box started working again. I then went to tune into my MLB package that I subscribed to, it would not work. When I called Cox, they told me that since I got new boxes it would not work and they would have to fix that. Why the technician would not know that, I'm not very sure. They were able to get the MLB package working after about 25 minutes, but they were quite clear that they had to resubscribe me and that my billing would probably be wrong and to watch for it and call back if and when I saw it was wrong.
Here we are two days later. Box not working again. I called Cox and they can automatically detect that I've already called for something today so I get placed through to a person. Again in defense of the individual, she was extremely nice. Unfortunately after 30 minutes on the phone we could not get the boxes going. She let me know I would need to have a tech come out and as you would expect - another 1/2 day I will need to take off work.
I let her know I would schedule but would probably call back to cancel as I was fed up and would probably change to direct tv. She showed her care about this by thanking me for calling cox cable and told me to have a nice night.
Next call...direct tv.