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| - On The Spot Air returned our call within an hour. Only one other HVAC company called back out of the 10 contacted, and that one about an hour after On The Spot Air had made an appointment with us for the same day. Randy was polite, courteous, knowledgeable, and friendly. He diagnosed the problem that 2 other companies never mentioned, and showed us where neither company sealed up the side of the unit before leaving. Randy found a coolant leak that both prior companies failed to find, and showed us how a recommended coil cleaning would have caused the rust on the coils to degrade the system integrity even more. With the temperature approaching 108, he made sure we had a place to go for the night until a new unit could be installed the next afternoon. He made sure we were kept informed of everything that was to be done before starting the installation, and during the installation process. He stayed throughout the installation, and made sure the unit worked properly, and we understood how to use the new thermostat that came with the unit. His crew was very knowledgeable and professional, and cleaned up after themselves. They even covered their shoes every time they entered the house. On The Spot Air is the type of caring company that helps make this country great. I highly recommend them for all HVAC needs.
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