My wife and I have been in here a couple of times over the past couple of years. Today the customer service was good. Other times it has been debatable. The place is always clean and today there were customers in there which is something we have never really seen.
Now the cupcakes. The frostings have always been good. But the prices are high compared to a place like Sweet Daddy's. $3 for a regular sized cupcake. You can get a much larger, tastier cake from Sweet Daddy's for the same price. The cakes themselves are a little dry and have been every time we have been here. Not sure if they are homemade batters or from a box.
The only reason we went in today was because we had a coupon for 50%. Off with a $6 cap on it. Would we return? Maybe if we had a good coupon.