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  • We ordered pizza tonight because I didn't have time to cook, and it was boyfriend's turn to choose, so he chose Pizza by Robert. I was excited to learn they will deliver in Bay Village, but chose to pick up because that was 20 minutes and delivery was an hour. I arrived at Pizza by Robert after 20 minutes and waited. And waited. And waited. People came in to order and left with their pizza before I got mine. At one point the entire kitchen stopped to argue about a customer or employee who called in to say he couldn't come to work because his power was out and the garage door wouldn't open. So I was really excited to hear that conversation stop the work flow while I was STILL WAITING. When my pizza was finally ready, they were STILL telling people on the phone that pickups were 20 minutes. COME ON. By the time I got home it was an hour from my initial call and I wasted all that time sitting there. It defeated the purpose of not cooking dinner and I was incredibly aggravated. The two kids working there were not, um, super experienced, knowledgeable, or thorough at customer service, to say the least, but it's not like they were running the store. The man and woman who I assume run the place were supervising the kitchen and taking orders, respectively, and it's not like they just opened so they should know better. The food was good. We got a thick crust Hawaiian and garlic cheese bread. The cheese bread is a 6 inch sandwich bread with some garlic butter and melted cheese. It's soggy and not worth it. The thick pizza crust is most like Pizza Hut pan pizza, if you want a national-chain comparison. The sauce is salty, not too garlicy or sweet. The ham is in small cubes, which I really appreciate because I don't like Hawaiian with slices or big chunks of ham. It's greasy in a guilty way. The pizza is good, make no mistake, it's really good, but is it sub-par-customer-service-waste-of-time-extreme-aggravation good? Definitely not. There are a host of really decent local pizzerias in the area, most of which deliver or are easier to get to, so unless someone else is ordering the pizza and dealing with the employees here, I'm out.
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