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| - After much research and touring many daycares in our area, we felt the most comfortable at Kids Inc. We enjoyed their facility, the classrooms were beautiful and the teachers were wonderful! The director was flexible with us and our schedule. All seemed ok.
My first issue was when I dropped off my daughters paperwork. The director wasnt in and the woman who took my paperwork was rude and very short with me. Not the warm and fuzzy feeling you would expect from people who take care of your children all day.. After this happened I sent an email off to the director explaining my concerns and she called me the next morning! She apologized for "how her staff acted" and assured me all would be ok! I felt much better.
I had a few minor issues after that.. my daughters report cards were copied, everytime! Never did I get a personalized report card, with pen on it... it was ALWAYS a copied paper with her name the only thing written on it. She came home with someone elses diaper on a few times (you have to write their name on everything), and they lost a favorite blankie.. again, with her name on it.
And finally, last week when I went to drop my girl off, I noticed a new director at the front desk, frantically calling in people for interviews. Ok. I go to her classroom. Three teachers were in there whom I've never met before. Mass chaos. Screaming babies. Kids falling over each other and nobody paying any attention. I stayed in the class with my hysterical daughter.. in the short time I was in the class I heard, "who is this again." "What's this ones name." several times.. all referring to children in the class, the teachers could not get them straight! And finally, right in front of me, one teacher walked over to the other teacher in the class and said "I'm sorry, I dont even know your name." Really? You don't even know your co-workers name? For goodness sakes get it together people! Needless to say I took my daughter and left.
I called the director right after we left, CLEARLY upset, and explained what had just happened and that I didnt feel comfortable taking my child there, and that we would not be back. She was kind, took my information down and said she would go see what was going on in that class and "call me right back". I waited a few days and heard nothing from anyone. Not professional! I called because they continued to charge my card on file. I understand their policy.. they charge for 2weeks after you "give notice". But really? After my awful situation and then the director not even having the decency to call me back to try and remedy the situation? Unacceptable. I assume they just forgot about me. I spoke with the director about the charge and she transferred me to her "supervisor" Ashley. She said she would refund the charge but was not pleasant what-so-ever. Her excuse was that things happen with adjustment of new staff. She did not have any other answer for my issues I had that day nor did she apologize at all. Nothing even close to that.
Come to find out she is the manager that oversees all Kids Inc... Lovely.
As a manager myself, I completely understand changes happen. People leave or are let go. But part of customer service is that your clients do not feel the impact of your companies actions... and if they do feel it, be sensitive and sympathetic. Especially when you are dealing with peoples babies!
This place has a ton of children, obviously they are doing well. Maybe Ashley or Miss JoJo/Joanne didn't feel they needed to make me feel comfortable, or fix the situation because I only brought my daughter once a week? Who knows. But I will not be back. Or be recommending this place, or company to anyone, ever.
I sincerely hope others can share more positive experiences here.
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