I'm very sad to write this view as I think Dr.vaughn is a great doctor. However I was told my Insurance was in network here when it was not. I received out outrageous bills and they refused to speak to me about it and ducked all of my phone calls because of it. I'm so sad to find my son a different doctor because he's a wonderful guy but the staff here does not return calls and refuses to even explain matters. The sad thing is I would have just paid the bill in moved on If they would have returned one of my countless calls. Terrible customer service and very unprofessional. They will never solve a billing issue and they won't give you a phone number for the billing department to solve it. It's a shame my son really loved the doctor but that's no way to treat someone.