Dave and the rest of the staff were very responsive, courteous and repaired the damage to my 2009 Prius to like new condition. The quote was competitive to an alternate quote I got and they could get to it soon instead of me waiting 4+ weeks. They worked through the details and resolved the issues with the other driver's insurance smoothly. They also have an excellent system of letting you know the status of your repair through email and a website which let's you track the progress with your car - a very nice, modern feature not seen with other shops.