One of the challenges of rating a place like this (as other folks have pointed out) is that there is a pretty diverse range of exposure to this cuisine by the others who have already reviewed it.
Perhaps it was an off day but man was I disappointed. Full disclosure: I am a pho snob. There's one particular favorite spot in San Diego and no matter where I've roamed outside of Vietnam, no place comes close. With that being said, the pho here was just full of sad. The broth lacked the full-bodied herbaciousness I really appreciate about good pho. Now, to be fair, this is not marketed as a restaurant specializing in the pho experience but rather has a variety of vietnamese foods (banh mi, pho, bun).
I had the Tea Lite Special...it was not special. Flat flavor profile on the broth. Bland meat. The spring roll was not a win. BUT when the pho came out sans fixins' plate (basil, bean sprouts, lime, jalapenos) and they charged me an extra dollar for it after I went back in and asked for it...that just put me over.
The gentleman at the counter (maybe the owner???) was also pretty surly. All told, I likely won't be back.