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  • This review is only a 3 because the NVEnergy rep Richard deserves a 1 and the SCOPE rep (NVE Contractor) deserves a 5. The ability of Richard to speak in sentences, provide accurate information, or keep up with a conversation was completely lacking. I asked to speak to a supervisor and he refused to allow that. So I decided to take matters into my own hands. Found the tech I missed Ryan, from SCOPE. He finished his install and came back to my house where he promptly installed my new thermostat. He was fast, knowledgeable, friendly, and took the time to clearly explain how the system worked. NVEnergy is fortunate that SCOPE has hired such a person to do their installs because dealing with him makes them look like they know something about customer service.
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