After having a problem with my Dyson vacuum not sucking when I used the attachment I made a call into Dyson customer service. I followed their instructions, and pretty near took the whole vacuum apart trying to find an obstruction. After all this failed to fix my sucking problem, they referred me to Shav-Tronics an authorized Dyson repair shop.
I called them on Monday and spoke with Steve who told me I could bring my vacuum and there would be a $30 diagnostic charge (applied to the repair). I brought the vacuum in Tues. morning, Steve plugged it in and said there was a problem with a switch somewhere and they would call by Friday with the problem and an estimate. Living with 3 cats, I use my vacuum daily, so I was a little annoyed it would take so long to just figure out what the problem was! (This is why only 4 stars not 5). He said he would call me if they could get to it sooner. Not having any other options, I left the vacuum and hoped for sooner rather than later.
Thurs. afternoon Steve called to say the problem was a switch, it would be $66 plus change and would be ready first thing Fri. morning. Sounds good so I authorized the repair. The vacuum was ready, but I'm glad I asked Steve to double check, because he had to make an adjustment on the switch for it to work properly. I asked him to elaborate on the problem and his repair on the receipt so I could submit it to Square Trade for reimbursement. (I love SquareTrade warranties!)
I love my Dyson and it's now sucking from the floor and the attachment and I'm one happy camper. I'd for sure go back here again!