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| - if you're getting dragged here, be assertive and say no. This experience can be summarized in four words: cold food, bad service. I wanted to give this no stars but i didn't think it would be helpful:)
waited a good 10 minutes for someone to let us know where we could sit. A server was standing at a table that was really close to the front, chatting with customers, but really, if your'e the only server on the floor, wouldn't you keep an eye out on the front. She finally told us we could sit anywhere, so we sat near the tv to watch sports (NBA and NHL). Another server came on duty and came to bring us water. Apparently everything on the menu is 25% off, including drinks (so I guess that could attract more customers but i don't know, the service is a huge turnoff).
The food took 30 minutes. Our table had ordered four burgers and two poutines. I talked to our server to ask if she can check on our food. Her response was that the patties were thick, so it was taking a bit longer. I was put off: it does not take 1/2 hour to cook 4 patties (even if they were 1/2 lbs). Our table was the only one that ordered food - everyone else was drinking beer. There's no reason that the food would take so long. We find out a bit later that they were out of onion rings (really... server doesn't know what the kitchen is out of). The server had actually called the kitchen staff stupid for not letting her know. I was annoyed because servers complaining about other staff to customers is extremely unprofessional and unsettling. I hate giving less tip to servers because I used to work in a restaurant and knew that tips were greatly appreciated. but she absolutely soured the eating experience. Plus the food wasn't great: When the poutine came out, the gravy was cold. My friend substituted yam fries for onion rings after finding out they didn't have any - yam fries were really salty, as was the gravy on the poutine. Fries were cold by the time they got to the table. Patties were good but that definitely did not make up for bad poutine and fries - come on, this stuff isn't hard to cook.
After dropping off our food, the server did not come around to see if we needed water and also didn't ask us what we thought of the food. Normally I would tell the server that food was too salty, etc etc, but i had a feeling that she wouldn't have cared.
Only good thing the server did was put down a projection screen so we could watch leafs vs NJD.
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