Went Tonite because I was craving. I've been going there my whole life. Today, I was very disappointed in my visit.
First, the food was cold. My mixed veggies weren't warmed all the way through. My pierogies were sitting in fake bright yellow "butter" that tasted like oil. My chicken paprekash was ok but the spaetzels we're mushy. They seemed packaged.
Then my bill was wrong. The girl charged me 16.97 for a 13.49 meal. When I questioned it, she dismissed me.
Also the bus boy took my tray before I was done paying. I don't want my food disappearing on me. Not cool. I want to see my food and don't want it sitting at a table unattended.
Also I had specifically said I did not want to sit by a bathroom. Guess where he put us anyways!!! Also not cool.
When we were done, my friend needed a to go box. The guy who brought it took her tray before she was even done packing it up. And he shoved a plastic bag in her lap!!!!
Because I love the place and it's so nostalgic for me I will give it another chance sometime in the future. But I certainly hope that the management works on fixing the customer service that was seen today.