My water softener wouldn't shut itself off. I turned it off manually and I started calling around and made an appointment with this company to come fix it. I was surprised when they said they could come out right away. Brian arrived on time.
He went outside to check on the softener and said everything is working fine and couldn't replicate the problem. He said there was no need to replace but that the models have come down in cost considerably so wouldn't be nearly the investment if I needed one in the future.
While he was out I was going to have him change my RO whole house systems filters. My RO system is old and the last company that came out broke an expensive piece trying to get the filter off. Brian suggested testing the water first before changing the filters to make sure the filters actually needed to be changed. He tested the water and it came back fine confirming that the filters didn't need to be replaced. Brian suggested testing the water again in a few months and replacing when needed.
After all this I asked him what I owed him. He didn't fix anything but spent 45 minutes at my house and I thought surely there'd be a service fee. Nope! He said to give him a call in the future if I needed anything. You don't find businesses like this anymore. I can't say enough nice things about Brian. I'm very grateful