I eat at Panera usually a couple of times a month at different locations. This particular location was not on it's A game this week. We walked in with no line. However, there was no greeting either by the cashier. She was standing behind the register looking into space. Standing right in front of her, I had to initiate the hello. Maybe she worked a long shift. Either way you could tell she wasn't excited to be there. They were out of chicken noodle soup. How is that even possible? The turkey chili was good. Portion sizes seem to decrease quite frequently. We were offered a free pastry because of our rewards. It was stale...so that was wasted as I'm guessing it sat out all day. Should have thought about that first. Not a great experience at all.