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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2011-06-26 00:00:00 (xsd:dateTime)
itemReviewed	Cool Blew
http://www.openvoc.eu/poi#funnyReviews	10 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	23 (xsd:int)
rev:text	Cool Blew BLOWS! We called them in because the A/C stopped blowing cold air on Thursday, but rectified itself by Friday. So let's have them come in look at it and see what they can find. When they arrived at my home it was a nice 72 degrees inside and a not so nice 108 degrees outside. The technician was very nice, but didn't check the temperature of the air coming out of the vents before he left. He did minimal diagnostics or repairs. After he left the temperature started climbing. 76, 78, ........ I then called the technician that did the service. His response to me was "Can you call the office because they have me in Buckeye now." Against my better judgement I took on his job and called in to the main office. Bad customer service is one thing, but Shannon was down right disrespectful. When I told her that I have a 18 month old daughter and a wife that is 7 months pregnant, her response was "I can't do anything about that. It's hot outside." They finally call me back and tell me they will have another technician back "in an hour......hour and a half at the latest." It's now been 2 hours with no sign of the tech or a call from the main office. It is now 88 degrees and climbing. I just called the office again and there is no one answering the phones. It is now more than 5 hours since the first tech was here and the second tech has finally arrived. Let's see if he bothers checking the air temperature blowing from the vents. The second tech that came by , Johnny, was great. He found the malfunctioning part, replaced it and didn't charge us. He was very apologetic as well. Johnny did a great job! Unfortunately Shannon's disrespectful attitude and the first technicians failing earned Cool Blew a solid One Star performance rating. 24 hours later and our A/C is not working again. When we called the office they answered, but said they couldn't help us today. I then called the techs cell phone number and he wouldn't help us either. I asked if there was anyone on call and he said there was, i asked him for the on call number and he wouldn't give it to me.
http://www.openvoc.eu/poi#coolReviews	4 (xsd:int)
rev:reviewer	Gary

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