Customer Service Desk girl Rebeckah was absolutely terrible. When asking why our fuel points weren't adding up correctly (1,000 points not showing up right) she basically called us a liar and someone had used the points and it was our issue before she even investigating the problem. I made her look it up in her system and, come to find out, NO ONE HAD USED THEM, like I said. Talk about horrible customer service with an attitude when a loyal customer that comes in weekly for years inquires about a problem the store has with tracking their fuel points. I had to call Fry's main customer service number to resolve the issue. Brian concurred the problem was with the store and they were going to investigate the problem. Waste of time dealing with this and having to babysit their fuel points system that doesn't register correctly. Why come here and be loyal, spend a LOT of money monthly to be called a liar?
BUT, Emma is awesome and we love seeing her every week. She is such a polite and respectful, friendly employee there. She is the main reason we find joy going to Fry's every weekend. Her and the guy at Starbucks - Kaia (spelling?) He's awesome too! So friendly, knows our drinks and always smiles and chats with out family. Those two are a joy to see and I believe a lot of people could learn from their VERY friendly customer service.