rev:text
| - I was a loyal and satisfied customer of LVH for years but they've now 3 times no-showed on service windows, each with a different excuse, and none with any reparation or apology.
On January 25, 2018, my assistant booked a repair appointment with LVH for February 3 and received a window of 1-3 pm. My assistant reconfirmed on January 29. At 2:30, I called asking for the timing of my technician, and was told someone had been repeatedly calling me all morning. Why? To cancel? To reschedule? An appointment is an appointment. I was at a location with poor cell coverage and I received no call. Out of desperation to meet the home buyer's repair window, we rescheduled at great inconvenience for February 6. The tech showed that time and the work was $400 -- so I was not too small a job.
Thinking this was a one-time glitch, my assistant booked on March 5 an extensive appointment for Saturday, March 17, to hang all of my items on the wall in the new house. Service window received: 10-noon. At 11:45, I called and Dave told me that Dan, the service technician apparently assigned my job, didn't pick up his schedule and was in California. Again at personal inconvenience and desperation to get the work done, I rescheduled for Tuesday, March 20, for Dave's recommended 8-10 service window.
At 9:30 March 20, again stood up, I called LVH (who now answers the phone as "service center" or "dispatch" -- classy) and Dave told me now that he had the window as 10-12. I told him it was clear LVH didn't want or need my business and I'd never received apology for the multiple errors.
I used to rave about LVH -- sorry to say they've lost my business (and that of my friends).
|