We (me, hubby, kids, and Bruno - the dog) come here often.
We were able to adopt Bruno from my mom-in-law and wanted to make sure he had fun toys, good treats, and wanted to get him into some training.
I talked to Billie about the beginner training course and wanted to get him start asap. The first day of training was hectic because there were so many hyper/anxious dogs. But she split our classes up so there would only be 3-4 dogs in each class and gave us all an extra session. I like that she called us to see how Bruno was doing. She also has a calm demeanor about her. She is someone I'd like to hang out with outside of there because I think she's cool. ***anywho***
Bruno was already a good dog, but her tips on being patient with him and training have helped a lot. I feel it was worth the $109/6 weeks because we have seen progress. We will definitely be signing him up for the Intermediate classes sometime this summer or beginning fall season for sure.
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Everyone we have talked to so far has been nice. We actually came to this location when we had our pet rats (R.I.P. Midnight & Shadow) and our cat (Brucey-no he didn't kill the rats!). I tried to go to Petco and felt PetsMart's store and products selection was better. They ALSO price matched coupons and advertisements I got from Petco back in the day. HUGE PLUS IN MY BOOK!
The staff aren't a bunch of clueless people. They know their stuff. The few times I had someone who didn't have an answer they either A) would find someone who did OR B) would actually look it up and get back to me.
When we got Bruno he had a horrible undercoat he was shedding. We asked a young lady (I believe her name was Tina) from the grooming area brought out her brushes and showed us which one might work for him. She gave us a list of prices for the grooming area too. But I like that she didn't "push" us to make an appointment. She had 3 different brushes/combs and said which one she would suggest. She was nice and let Bruno get to know her so he would feel comfortable with her grooming him. I really appreciated that too.
We have a pet store we prefer to go to, BUT this location is cool. The staff is helpful and we will continue to come here whenever we feel the need. :-)