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| - Decided to give this place a second chance on what I thought would be their sort of Super Bowl, National Chicken Wing Day, on 7/29.
My first experience was dismal but just chalked it up as them working everything out since it was during the first week of this location's opening. What I hated about the first experience is going to mirror my second experience.
What made my first experience dismal was how the chicken wings were overcooked and the sauces were not proportional. Other than the back of the office being well below our standards, the front of the house was great and attentive during this first experience.
Fast forward to our second experience and we were once again treated to a similar food experience with overcooked and unpleasant tasting food. Compounding to the bad food from the back of the house, the second experience was much worse.
For the second experience, the front of the house was under-staffed. And it took us forever to get any drinks as well! I fully fault the manager as they should have been prepared for this day. For Christ's sake, they had a huge banner up specifically for the Wednesday 60 cents wings special along with flyers throughout the restaurant advertising the All You Can Eat $12.99 special. Adding to this, their website even had the $12.99 National Chicken Wing Day too. Not only did Management set their restaurant up for failure through under-staffing, I couldn't even see what would appear to be a Manager during the two hours we were there. That's right! Two hours of waiting!!
I went with the All You Can Eat wings for $12.99 and my GF went with a seasonal Tropical Mango grilled chicken salad. My wings took forever to come out! I only ordered a second round of wings due to how I couldn't waste anymore time waiting on the back of the house to send wings out! Not only did the wings take what felt like a year, they were terribly overcooked! My GF's salad wasn't pleasant for her since she said the pineapple tasted as if it came from a can. She also didn't care for the dressing.
In closing, we've given this place two tries to get their crap together. They've failed each time and are in no way close to being the location in Surprise which is much much better IMO. It's appearing to me that Management is under-staffing their restaurant which is indicative of it being on life support. We won't be giving this place another try.
Fool me once, shame on you. Fool me twice, shame on me...
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