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  • If I could put -5 stars I would. My wife and I were referred by my dad and my sister to take our dog to this groomer. We have actually been using them for about 1yr. When we first went in we were very happy with the cut. Now it started to seem like each time got worse and worse. Hat has been really choppy on our shih-tzu the last few times. Well we called yesterday to see about taking "Sofi" in for a cut but my wife and I own a business so we were going to be a little busy yesterday so we wouldn't be able to pick her up right away but Amy just kept saying "no it's okay just bring her in! It's no problem!" So...we did. We dropped her off about 11 o'clock and we got a call (while we were in Santan Valley at a job) about 1pm from Amy saying she was ready. We told her we were still working and as soon as we finish at this job we will head over to pick her up. Amy said "Ok no problem". So we are finishing up at the job around 2:30-2:45 when Amy called again and in a VERY rude tone tells my wife "I was calling to see if you were going to come get your dog?" My wife tells her "yes we are just getting done here so we are headed to you." Remember we are in Santan Valley so it's at least an hour away and it was about to be rush hour. So we get to the shop and grab Sofi and she is shaking sooooo bad and trembling! Now normally she does shake a little but calms down within an hour or so. Well this time she just wouldn't stop shaking and we were a little bit concerned. So we get home we Set her down and Sofi runs right to her kennel. Sophie never runs to her kennel. She is always wanting to play and run around with the kids. Well eventually she comes out of the kennel and my wife notices that there is blood all over the tile floor all over the carpet and so she checks Sofi out and finds that her paw is covered in blood! After further inspection we see that her nail is hacked off so low that they cut the kwik and she is just dripping so much blood! Well I was furious because the least they could have done was TELL US what happened when we picked her up. I know it happens and it would have sat a whole lot better if she would have just told us! It is now 24 hours later and Sofi has not eaten,drank water or even come out of her cage AT ALL! It is breaking our hearts to see her like this. On top of this hair is so choppy it's embarrassing. I would have never let her leave like that if I owned the shop! So we call her today and immediately Amy blames it on us. No "I'm sorry" or "Oh no! Is she ok??" All she can say is "oh my groomer never said anything and maybe she's shaking because you left her here so long." What!?!? Are you nuts lady!? I am beyond pissed and will not only NEVER bring our dogs there but I will encourage everyone I know in our Doggy meets to NEVER use them again. You should be ashamed of yourself Amy. You were rude as all get out to me when I dropped her off too. Horrible way to run a business! If it wasn't for your customers you wouldn't have a business. I know that seems like common sense but I guess it's not for Amy. Sad...very sad. We are going to have to take Sofi to the vet today and you better believe this will not be the last you hear from me.
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