Excalibur needs some renovations for sure!
Hotel it's ok, location is what's good there.
There needs to have a crew maintaining/cleaning glass doors, elevators doors. It's just look scrappy.
Staff is ok but when you walk through other hotels you can see and feel the difference when staff is alert, paying attention, and know everything about the pace they work at.
Departments needs to talk to each other and be in sync. Not just passed the ball back and forth which means you talk to someone who sends you to another person who only takes care of a portion of what you need, therefore, you get sent to yet another person.