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  • Literally awful. I came in over two weeks ago to get glasses. Paid for them and ordered them. A week later I get a call saying I need to schedule an appointment? I call them back and they say oh it's an automated message but they couldn't find my name in the system. Then tell me you're good glasses are on the way. I call again and ask where they were (told 5-7 business days the first time). 12 days have gone by "the store manager" can't find my name and then once he did said they would be here on Saturday. Today. I call and the girl couldn't find my name AGAIN. Then said she can't find my glasses. She said she will call me back. She didn't. I call and she says the "store manager" was the one that was handling my order but he is at lunch. He then calls later and says my glasses were shipped to the wrong location so he is reordering them and then "maybe" "if" his district manager approves it (and he can't reach her until Monday)they "might" be here within 3-5 business days. After arguing with me to extent and refusing me to have any contact with his district manager he then blames one of the other employees for messing up my order? Where are my glasses? Why am I not allowed to contact his district manager? What store are they at? Why do you have to reorder? LIES. I'd like a refund but he said not an option? I hope there is someone who can actual help me soon or I'm contacting better business bureau.
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