I was very happy the first and even second time we came here. This time, I understand the low rating. The two ladies at the front have done nothing but complain about the computer not working. The "supervisor "Angie was too worried about discussing bonuses and raises where the patients are sitting. A little unprofessional if you ask me, I don't care about your bonus I want my child seen. The floor is dirty which was a surprise, last time I was here I was impressed at the cleanliness.. when apologizing for the wait all she could say is she had computer problems and "It's a monday" if I did not already have 2 hours of wasted time here I would leave. I know this will most likely be my last visit here, so sad I was so happy to have this place close to home, Cheryl at the front desk just told me "well if you need to leave go ahead, our computers are done and we are short staffed!" In a not so nice tone. We are leaving thank you urgent care for taking an oath to help sick patients.